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Subscription & billing
How much does Passdoc cost?
3 plans: Discovery at £0.79 for 48h access, Essential at £43.12/month (most popular), Pro at £87.12/month for teams. See full pricing details.
What happens after the 48-hour £0.79 trial?
Your trial automatically switches to the Essential subscription at £43.12/month. You're notified 24h in advance. Instant cancellation from your account area, in one click, no justification required.
How do I cancel my subscription?
Sign in → My account → Subscription → "Cancel". Cancellation is immediate; you receive a confirmation email. No justification required, no follow-up calls.
Is there a minimum commitment?
None for Discovery and Essential. On the Pro plan, you can choose monthly with no commitment or annual with −20%.
Can I get a refund?
Yes, within 14 days of any payment, no justification required (EU consumer law). Beyond that, refunds are handled case by case for genuine dissatisfaction — our support team does its best.
How do I get a professional invoice?
Enable the pro profile in your account, enter your company name + EU VAT number. PDF and UBL XML invoices available immediately, VAT recoverable (EU B2B reverse charge).
What payment methods do you accept?
Credit card (Visa, Mastercard, Amex), SEPA direct debit, Apple Pay, Google Pay, PayPal, bank transfer (Pro only). Secure payment via a specialized provider.
My payment failed — what should I do?
We automatically retry after 24h, 3 days, and 7 days. You keep full access for 7 days. Update your card in My account → Payment. No fee for failed payments.
Documents & templates
How many templates are available?
The library includes templates organized by use: housing, work, family, banking, insurance, administrative, business, and international.
Who writes the templates?
Templates are prepared to cover common cases and come with usage guidance. For complex situations, it's best to consult a legal professional.
Are templates up to date with the latest laws?
Yes. Daily legal monitoring by our team (Légifrance, MonLux, EUR-Lex, Gesetzeswiki…). Average update time after a law is published: 4 business days. You're notified by email if a template you've used is updated.
Can I download templates as PDF?
Yes, all templates are available as PDF. Official CERFA forms keep their approved PDF format.
Are the CERFA forms administratively valid?
Yes. We source CERFA forms directly from service-public.fr and formulaires.service-public.fr, without modification. CERFA number and approval status are shown on each page.
Can I suggest a missing template?
Yes, from My account → Suggest a template. If the suggestion is relevant, our legal team adds it within 5 business days.
Signature & legal validity
Does the Passdoc signature have legal validity?
Yes, electronic signatures can be used for many documents. Depending on the document or country, a higher signature level may be required.
How long does qualified signature take?
2 to 4 minutes for the first signature (ID verification via document scan + video selfie). All subsequent signatures: under 30 seconds.
Is the signature recognized outside the EU?
Yes: EU 27, EEA (Norway, Iceland, Liechtenstein), Switzerland, United Kingdom (UK eIDAS), USA (ESIGN Act / UETA), Canada, Australia. For the rest of the world, advanced signatures are generally accepted.
How much does a qualified signature cost?
Included in Essential and Pro plans. Not available on Discovery.
Can I have clients sign without an account?
Yes. You send a secure link; your client signs via their browser (no account required for simple/advanced signatures; one-time identity verification for qualified). You receive the signed PDF + signature certificate.
GDPR & privacy
Where is my data stored?
Exclusively in the EU: Frankfurt (AWS eu-central-1) and Paris (AWS eu-west-3), with automatic failover. No data ever leaves the EU.
Are my documents encrypted?
Yes: AES-256 encryption at rest (Aurora TDE), TLS 1.3 in transit, and end-to-end encryption for documents marked "confidential" (keys held by you only).
Can your employees read my documents?
No. No plaintext access by our teams, except support intervention at your explicit request (and logged). For documents marked "confidential": technically impossible — keys are in your vault.
How do I export or delete my data?
My account → Personal data → "Export" (full ZIP within 24h) or "Delete" (irreversible erasure within 30 days). GDPR articles 17 and 20 compliant.
Account & security
How do I enable two-factor authentication?
My account → Security → Enable 2FA. Supported methods: authenticator app (Google, Authy, 1Password), physical key (YubiKey, Titan), backup SMS.
Can I download templates as PDF?
Yes, all templates are available as PDF. Official CERFA forms keep their approved PDF format.
International & languages
Is Passdoc available outside France?
Yes, in 50 countries. Interface in 12 languages, legal templates adapted to local law, multilingual support.
Which languages are supported?
Français, English, Deutsch, Español, Italiano, Português, Nederlands, Polski, Română, Čeština, Magyar, Svenska.
Support & contact
How do I contact support?
Email: [email protected] (4h business-day reply on Essential, 1h on Pro). Live chat from your account area. Contact form.
What are your support hours?
Email: 24/7. Chat: 9am–6pm CET Monday–Friday (24/5 for Pro). Phone (Pro only): 9am–7pm CET Monday–Friday.