Official Announcement of the Taxpayer Satisfaction Survey (TSS) Draw 2024 Winners
The Mauritius Revenue Authority (MRA) has officially published the list of winners for the Taxpayer Satisfaction Survey (TSS) Draw 2024. This notice provides detailed information about the draw conducted on 29 October 2024, the winners selected, and the procedures for claiming prizes. The announcement underscores the MRA's commitment to engaging with taxpayers and promoting transparency in its initiatives.
Purpose and Scope of the TSS Draw 2024
The TSS is an annual initiative designed to gauge taxpayer satisfaction with the services provided by the Mauritius Revenue Authority. By encouraging participation through an online survey, the MRA seeks to gather valuable feedback that informs service improvements and enhances taxpayer engagement. The draw serves as an incentive, rewarding participants with prizes that acknowledge their contribution to the feedback process.
This year's survey attracted a total of 26,354 individual taxpayers across Mauritius, reflecting a broad spectrum of the taxpayer community. The participation rate highlights the importance placed on transparency and service quality by the public authorities and taxpayers alike.
Details of the 2024 Draw and Results
The draw was conducted at the MRA Head Office located at Ehram Court, Port Louis, under the supervision of the Gambling Regulatory Authority (GRA). The process was carried out transparently to ensure fairness and integrity, in accordance with the relevant legal framework governing such activities.
The winners of the TSS 2024 are as follows:
| Prize Position | Name | Prize Amount (Rs) |
|---|---|---|
| 1st | CHAUMOO NUZHAH BEGUM | 25,000 |
| 2nd | LIM FENG CHOW LAVAL KWET THIN | 15,000 |
| 3rd | GRANDSABLE YANNICK | 10,000 |
Procedures for Prize Collection
Winners are advised to contact the Taxpayer Education & Communication Department (TECD) at the MRA to arrange for the collection of their prizes. The department can be reached at the following telephone number: 207 5933. It is recommended that winners prepare valid identification and any relevant documentation to facilitate the prize claim process.
Implications for Participating Taxpayers
The TSS draw not only rewards individual taxpayers but also emphasizes the importance of active participation in feedback mechanisms. By engaging in the survey, taxpayers contribute to shaping the quality of services offered by the MRA, fostering a more taxpayer-centric approach. The initiative aligns with the government's broader objectives of enhancing transparency, accountability, and service excellence within the public sector.
Conclusion and Acknowledgment
The Mauritius Revenue Authority extends its gratitude to all taxpayers who participated in the TSS 2024. Their feedback is invaluable in driving continuous improvement and ensuring that the MRA's services meet the expectations of the public. The authority congratulates the winners and encourages ongoing engagement with the tax administration through various channels, including digital platforms and surveys.
This official notice reaffirms the MRA’s commitment to transparency and to fostering a collaborative relationship with the taxpayer community. The results of the TSS draw exemplify the effective implementation of digital engagement strategies, reinforcing Mauritius's position as a forward-looking, service-oriented government.