Mauritius Revenue Authority Launches 5th Integrity Perception Survey

Overview of the 5th Organisational Integrity Perception Survey Conducted by the Mauritius Revenue Authority

The Mauritius Revenue Authority (MRA) has announced the launch of its 5th Organisational Integrity Perception Survey, scheduled to commence on 6th February 2024. This initiative is part of the MRA’s ongoing commitment to uphold high standards of integrity, transparency, and service quality within its operations. Since its establishment in 2006, the MRA has consistently aimed to modernize its systems and foster a culture of compliance and social responsibility. The survey serves as a vital tool to gauge stakeholder perceptions regarding the integrity of the institution and identify areas for improvement.

Purpose and Scope of the Survey

The primary objective of this survey is to collect candid feedback from a broad spectrum of stakeholders, including taxpayers, government agencies, business entities, and the general public. By doing so, the MRA seeks to evaluate the current level of integrity within the organization and understand how its policies and practices are perceived externally. This assessment is especially pertinent given the recent expansion of the MRA’s roles, which now include social measures aimed at promoting social justice alongside revenue collection.

The survey is designed to be comprehensive, addressing various aspects of the MRA’s operations such as transparency, fairness, ethical conduct, and responsiveness. The insights gained will inform strategic reforms, enhance service delivery, and strengthen stakeholder confidence.

Methodology and Confidentiality

To ensure an impartial and rigorous evaluation, the MRA has engaged the services of Economic and Management (E&M) Consultants Ltd, a reputable independent research firm. The survey will be conducted through a structured questionnaire that participants can complete online, leveraging the government’s digital platforms to facilitate ease of access and participation.

Participation in the survey is voluntary; however, the MRA encourages all selected stakeholders to contribute their views. All personal data collected will be treated with strict confidentiality, with measures in place to anonymize responses and prevent unauthorized access or disclosure. The confidentiality assurances are in line with the applicable legal framework governing data protection and privacy in Mauritius.

Implications for Stakeholders and the Public

This survey offers an opportunity for stakeholders to influence the future direction of the MRA. Feedback provided will directly impact the agency’s strategic priorities, operational reforms, and integrity standards. For the public, this initiative reinforces the MRA’s dedication to transparency and accountability, demonstrating its openness to external evaluation and continuous improvement.

Moreover, the results of this survey will contribute to the broader national efforts to enhance governance and social justice through effective revenue administration. Stakeholders are encouraged to participate actively and provide honest, constructive feedback to support the MRA’s mission of delivering excellent service while maintaining the highest integrity standards.

Additional Information and Contact Details

For further details regarding the survey or any related inquiries, stakeholders can contact the MRA’s head office located at Ehram Court, Cnr Mgr. Gonin & Sir Virgil Naz Streets, Port Louis. Communication can be made via telephone at +230 207 6000, email at [email protected], or through the official website, www.mra.mu. The survey will be accessible through the government’s digital platforms, aligned with the ongoing digital transformation initiatives supported by the Mauritian government to promote e-services and efficient public administration.

The Mauritius Revenue Authority emphasizes its appreciation for the participation of all stakeholders in this important exercise, which is instrumental in strengthening the integrity and effectiveness of its revenue collection and administrative functions.